Returns and Cancellations
100% Satisfaction Guarantee:
We are so confident you will love our Sweetie Gifts that you can return anything ordered within 28 days if not 100% satisfied.
Should you wish to return a purchase within 28 days, please contact us first. Please quote your order number and reasons for return and await a reply from us with confirmation.
We will be happy to refund or exchange any product, for any reason, provided it is in good / re saleable condition. You are obliged to take reasonable care of the goods whilst in your charge. On satisfactory return, we will refund your payment through the same payment method used to purchase the products.
Refund Of Delivery Charge
We will refund your original delivery charge plus the return delivery charge when a product is faulty, damaged or incorrectly shipped. However if the return is an unwanted product, we will not be liable for the direct cost of return.
In respect of made-to-order or custom printed products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty. After seven working days, any deposits for special orders or custom printed orders will not be refunded on cancellation. Your deposit after this period confirms the contract.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.